Shipping policy

Shipping

Items in stock ship within 1 to 2 business days. Made-to-order pieces ship within 4 to 6 weeks of your order being confirmed. You will receive an email with tracking as soon as your shipment is on its way.

Rates (United States)

Shipping charges are calculated at checkout. All shipments are fully insured for the full value of the shipment.

Delivery and signature

All shipments are insured and require an adult signature on delivery; packages will not be left unattended. Please add a note at checkout with the days and times someone is available to sign, so we can avoid a missed delivery and a return to the carrier.

International orders

We ship internationally by USPS or DHL Express with rates calculated at checkout. Duties, taxes and any customs fees are the responsibility of the recipient. Please contact us before ordering if you need a delivered-duty-paid quote.

Trade and wholesale customers

For trade orders, the shipping terms on your wholesale invoice apply. If you have any questions, contact your Nivelle representative or email sales@nivelle.nyc.